Privacy policy

Last updated: August 11, 2026

This Privacy Policy explains how 20d Ministries, Inc (“20dministries,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our online store, purchase a product, contact our customer service team, or otherwise interact with our website and related services (collectively, the “Services”).

In this Privacy Policy, “you” and “your” refer to any customer, website visitor, account holder, or other person who uses or communicates with our Services.

Please review this Privacy Policy carefully. By accessing or using our Services, you acknowledge the practices described below.

Updates to This Privacy Policy

We may revise this Privacy Policy when our business practices, technology, services, or legal obligations change. When an updated version is posted, we will revise the “Last updated” date at the top of this page and take any additional steps required by applicable law.

We encourage you to review this page periodically to remain informed about how we handle personal information.

How We Collect and Use Personal Information

The information we collect depends on how you interact with our store. We may obtain personal information directly from you, automatically through your use of the website, or from service providers that assist us in operating our business.

We use this information to:

  • Operate and maintain our online store.

  • Process payments and fulfill orders.

  • Arrange shipping and provide delivery updates.

  • Manage returns, refunds, or exchanges.

  • Respond to customer service inquiries.

  • Maintain accounts and shopping preferences.

  • Improve our website, products, and customer experience.

  • Detect fraud and protect our customers and business.

  • Send marketing communications when permitted.

  • Meet applicable legal and regulatory obligations.

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be associated with an individual. Depending on your interaction with our Services, we may collect the categories described below.

Information You Provide to Us

Information submitted directly through our store or customer service channels may include:

  • Contact information: Your name, email address, telephone number, billing address, and delivery address.

  • Order information: Products purchased, order history, billing and shipping details, payment confirmation, and transaction-related information.

  • Account information: Your username, password, saved preferences, and other account-security details.

  • Customer service information: Messages, attachments, order details, feedback, and any other information you provide when requesting assistance.

  • Marketing preferences: Your decision to subscribe to or unsubscribe from promotional communications.

You may choose not to provide certain information. However, some information is required to place an order, receive delivery, create an account, or use particular website features.

Information Collected Automatically

When you access or use our website, we and our technology providers may automatically collect information about your interaction with the Services. This may include:

  • IP address.

  • Device type and operating system.

  • Browser type and settings.

  • Network and connection information.

  • Pages viewed and links selected.

  • Date, time, and duration of visits.

  • Referring website or source.

  • Shopping-cart activity.

  • Interactions with our website, emails, or advertisements.

We may collect this information through cookies, pixels, log files, web beacons, and similar technologies.

Information Received from Other Parties

We may receive information from companies that help us provide and improve the Services, including:

  • Shopify and other ecommerce technology providers.

  • Payment processors and financial service providers.

  • Shipping carriers and fulfillment partners.

  • Analytics and website-performance providers.

  • Fraud detection and security providers.

  • Customer service platforms.

  • Advertising and marketing providers.

Payment processors may collect payment-card, billing, or financial information directly to authorize and complete your transaction. We generally receive confirmation and transaction details rather than complete payment-card credentials.

Information received from these parties is handled in accordance with this Privacy Policy and any restrictions imposed by applicable law.

How We Use Personal Information

Processing Orders and Providing Services

We may use personal information to:

  • Confirm and process purchases.

  • Authorize payments.

  • Prepare, fulfill, and ship orders.

  • Send order and delivery notifications.

  • Handle cancellations, returns, refunds, and exchanges.

  • Maintain customer accounts.

  • Provide product and order assistance.

  • Deliver other features requested by customers.

Shopify and other service providers may process information under their own privacy notices when they provide services directly to you or support our store.

Customer Communication and Service Improvement

We use personal information to answer questions, address order concerns, provide customer support, evaluate feedback, troubleshoot website issues, and improve our store and Services.

Marketing and Advertising

Where permitted by law, we may use personal information to:

  • Send promotional emails or other marketing communications.

  • Present information about products that may interest you.

  • Measure the effectiveness of marketing campaigns.

  • Personalize portions of the website or advertising experience.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those messages. Opting out of marketing does not prevent us from sending transactional communications concerning an order, account, return, or customer service request.

Security and Fraud Prevention

We may use personal information to identify, investigate, and prevent fraudulent, unauthorized, unlawful, or harmful activity. We may also use it to protect customer accounts, secure our website, enforce our terms, and safeguard our legal rights.

You are responsible for protecting your account credentials. If you believe your account or personal information has been compromised, please contact us promptly.

Legal and Operational Purposes

We may process personal information when reasonably necessary to:

  • Comply with applicable laws and lawful requests.

  • Maintain tax, accounting, and transaction records.

  • Establish, exercise, or defend legal claims.

  • Enforce our policies and agreements.

  • Protect our customers, business, and other parties.

  • Support internal business administration.

Cookies and Similar Technologies

Our website may use cookies and related technologies to operate essential store features, remember preferences, maintain shopping carts, analyze website traffic, improve performance, prevent fraud, and support advertising where permitted.

Some cookies are necessary for the website to function. Others may support analytics, personalization, or marketing.

Most browsers allow you to remove or reject cookies through their settings. Blocking certain cookies may affect checkout, account access, saved preferences, or other website functionality. Your browser settings may not prevent every form of tracking or information sharing.

For information about cookies used by Shopify, please review Shopify’s cookie policy at:

Shopify Cookie Policy

Where required, we will provide cookie choices or obtain consent before using nonessential cookies.

How We Share Personal Information

We may disclose personal information only when reasonably necessary to operate our store, complete requested transactions, protect legitimate interests, or meet legal obligations.

Recipients may include:

  • Store and technology providers that host, maintain, or support our website.

  • Payment processors that authorize and complete transactions.

  • Fulfillment providers and carriers that prepare and deliver orders.

  • Customer service providers that help us respond to inquiries.

  • Analytics and security providers that evaluate performance and help prevent fraud.

  • Marketing providers that assist with communications or advertising, subject to applicable law and customer choices.

  • Professional advisers such as accountants, attorneys, insurers, and auditors.

  • Government authorities or other parties when disclosure is required or permitted by law.

We may also share information:

  • When you ask or authorize us to do so.

  • To complete an integration or service you choose to use.

  • In connection with a merger, financing, reorganization, acquisition, sale of assets, bankruptcy, or similar business transaction.

  • To investigate suspected fraud, security incidents, or violations of our policies.

  • To protect our rights, customers, personnel, property, or Services.

We do not disclose sensitive personal information for the purpose of inferring characteristics about an individual unless permitted by law and appropriately disclosed.

Categories of Information and Recipients

Categories of Personal Information

Depending on your interaction with us, information disclosed for the purposes described in this Policy may include:

  • Identifiers and contact information.

  • Order, transaction, and commercial information.

  • Account and customer service information.

  • Internet, browser, and device activity.

  • General location inferred from an IP address.

  • Marketing preferences and website interactions.

Categories of Recipients

These categories of information may be disclosed to:

  • Ecommerce and website-service providers.

  • Payment processors.

  • Fulfillment and shipping partners.

  • Customer support providers.

  • Analytics and security providers.

  • Advertising and marketing partners.

  • Professional advisers.

  • Government authorities when legally required.

Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by other companies. We do not control the privacy, content, accuracy, or security practices of those third parties.

If you leave our website through an external link, review the privacy policy and terms of the destination website before providing personal information. The presence of a third-party link does not necessarily mean that we endorse or control that party or its services.

Information posted in public or semi-public areas of third-party platforms may be visible and used by other people. Exercise care before publishing personal information in those areas.

Children’s Privacy

Our Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you are a parent or legal guardian and believe that a child has provided personal information to us, contact us using the information below. We will review the request and take appropriate action as required by law.

We do not knowingly sell or share, as those terms may be defined under applicable privacy law, the personal information of individuals under 16.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information under our control. However, no website, storage system, or method of electronic transmission can be guaranteed to be completely secure.

Please avoid sending payment credentials, passwords, government-issued identification numbers, or other highly sensitive information through unsecured communication channels.

If you believe your account or information may have been accessed without authorization, contact us as soon as possible.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions and provide customer service.

  • Maintain customer accounts.

  • Meet tax, accounting, and recordkeeping requirements.

  • Prevent fraud and maintain security.

  • Resolve disputes.

  • Enforce agreements.

  • Comply with applicable legal obligations.

Retention periods vary according to the type of information, the nature of our relationship with you, and relevant legal requirements. When information is no longer required, we may delete, anonymize, or securely dispose of it.

Your Privacy Rights

Depending on your state or country of residence, you may have certain rights concerning your personal information. These may include the right to:

  • Access or know: Request information about the personal information we maintain and how it has been used or disclosed.

  • Correct: Request correction of inaccurate personal information.

  • Delete: Request deletion of eligible personal information.

  • Obtain a copy: Request a portable copy of certain information.

  • Restrict processing: Ask us to limit particular uses of personal information where applicable.

  • Withdraw consent: Withdraw consent when processing is based on your consent.

  • Opt out of marketing: Stop receiving promotional emails by using the unsubscribe link.

  • Appeal a decision: Appeal our refusal of an eligible privacy request where applicable.

  • Opt out of certain data uses: Exercise rights concerning certain targeted advertising, sale, or sharing activities when provided by applicable law.

These rights are not absolute and may be limited by legal exceptions. For example, we may retain information needed to complete a transaction, prevent fraud, meet recordkeeping requirements, or establish or defend legal claims.

To submit a privacy request, contact us using the information provided below. Please describe your request clearly and identify the email address associated with your account or order.

We may ask for additional information to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and direct verification from the person concerned.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Managing Communication Preferences

You may unsubscribe from promotional emails by selecting the unsubscribe link included in each marketing message.

Even after unsubscribing, you may continue to receive necessary non-promotional communications, including order confirmations, shipping updates, account notices, security messages, and responses to customer service requests.

Complaints

If you have a concern about our handling of personal information, please contact us using the information below. We will review your concern and respond within a reasonable period.

Depending on your location, you may also have the right to contact an applicable state attorney general, privacy regulator, or data-protection authority.

International Processing

Our store, service providers, and business partners may process or store personal information in countries other than the country in which you live.

Privacy and data-protection laws may differ between jurisdictions. When required, we use appropriate safeguards for international transfers and process information in accordance with applicable legal requirements.

Contact Information

If you have questions about this Privacy Policy, wish to exercise a privacy right, or need assistance concerning your personal information, please contact us:

Business Name: 20d Ministries, Inc
Business Address: 951 20th St, Unit 13961, Denver, Colorado 80201, United States
Email: service@20dministries.shop
Phone: +1 (719) 467-9948
Contact Page: Contact Us

Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM Eastern Time (ET)
Saturday–Sunday: Closed

We generally respond to customer and privacy-related inquiries within one to two business days. Messages received outside regular service hours will be reviewed on the next business day.

Thank you for choosing 20dministries.